Lifetime Warranty

Lifetime Free Warranty Policy

Investing in a beautiful ring signifies more than just a purchase; it symbolizes love, commitment, and personal milestones. At VEIZXUN, we understand the importance of keeping these cherished pieces in prime condition throughout their lifetime. That’s why we are proud to offer our comprehensive lifetime free warranty, ensuring that your treasured rings and accessories remain as dazzling as the day you first received them. This article delves into the details of our warranty policy, providing a clear guide on how you can benefit from our exceptional aftercare services.

Lifetime Warranty Coverage

1. Ring Size Adjustment

The most common need for after-purchase service is ring size adjustment. Over time, the fit of a ring can change due to various factors including weight fluctuations, temperature changes, and other personal reasons. VEIZXUN offers free lifetime adjustments to ensure your ring fits perfectly at all times. Whether the ring needs to be tightened, loosened, or completely resized, our expert jewelers handle these modifications with precision and care.

2. Gem Inspection and Cleaning

The gems in your rings are subjected to daily wear and tear, which can cause them to lose their sparkle. With our lifetime warranty, VEIZXUN provides free maintenance, inspection, and cleaning of ring gems. Regular inspections help ensure the settings are secure and the gems remain intact. Our professional cleaning services use specialized equipment and techniques to restore the original luster and brilliance of your stones.

3. Full Body Cleaning of Rings

Beyond gem cleaning, rings also accumulate dirt and oils that can dull their appearance over time. Our warranty includes free full-body cleaning services for rings, ensuring that every part of your ring, from the band to the settings, is meticulously cleaned. This thorough cleaning process restores the ring's overall shine and keeps it looking as new as the day you first wore it.

4. Gem Replacement

In some instances, gems may require replacement due to damage or loss. At VEIZXUN, we offer free replacement for selected gems as part of our lifetime warranty. It’s important to note that not all gems qualify for free replacement; our customer service team can provide detailed information on which gems are eligible under this policy. For those gems that are covered, our skilled artisans will carefully replace them, ensuring that your ring is restored to its former glory.

5. Requirements and Conditions

Warranty Paperwork

To take advantage of our lifetime warranty services, it is crucial that the rings sent back for warranty are accompanied by the original paper warranty provided at the time of purchase. This documentation validates your warranty coverage and ensures that our team can promptly process your service request.

Shipping Costs

While all the maintenance and adjustments are free under our lifetime warranty, please note that the two-way shipping costs for sending the ring to us and for us to return it to you must be borne by the customer. This policy helps us to continue providing high-quality, free services without compromising on the care and attention given to each piece.

Deliberate Damage

It is important to mention that our warranty does not cover rings that have been deliberately damaged. While we stand by our promise to care for and maintain your jewelry, it is expected that the items are returned to us in good faith. We reserve the right to inspect each piece to determine if any damage is due to deliberate misuse. In such cases, we regret that the warranty cannot be applied.

How to Utilize the Warranty

If you ever need to utilize the VEIZXUN lifetime warranty, follow these steps to ensure a smooth and efficient process:

  • Contact Customer Service: Reach out to our customer service team via phone or email to inform them of your warranty request. Provide details about the service needed and any relevant information about the ring's condition.

  • Prepare Shipment: Ensure the ring is securely packaged to prevent damage during shipment. Include the original warranty paperwork with the package.

  • Ship the Ring: Send the ring to our designated service address. Remember, the cost of shipping to and from our service center is your responsibility.

  • Service and Return: Once we receive the ring, our expert jewelers will perform the necessary services. After the work is complete, we will carefully package the ring and return it to you.


VEIZXUN’s lifetime free warranty is more than just an aftercare service; it is our commitment to the enduring beauty and quality of your cherished jewelry. By offering comprehensive services such as ring size adjustments, gem inspections, full-body cleaning, and even selected gem replacements, we ensure your rings remain as immaculate as the memorable moments they represent. While we ask you to bear the shipping costs and respect the condition requirements, our skilled artisans are dedicated to providing free, exceptional care for your precious pieces. Embrace the peace of mind that comes with VEIZXUN’s lifetime warranty and let us help you preserve the brilliance of your rings for a lifetime.

Feel free to reach out to our customer service team with any questions or to begin a warranty service request. We look forward to continuing to serve you and maintaining the sparkle in your life’s most significant adornments.